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BPO – KPO

BPO – KPO

BPO – KPO

  • The industry grew by 13.58% between 2010 and 2011. The sector will continue to grow at an average rate of 13% over the next 4 years. The Colombian Association of Contact Centres (Asociación Colombiana de Contact Centers), 2012.
  • The industry created over 130,000 jobs. Portafolio Financial Newspaper (Diario Económico Portafolio), 2012.
  • The country's workforce shows the second highest growth rate in the region. IMD, 2012.
  • Traditional haciendas adapted to take in tourists or convention groups.
  • Colombia has the third highest number of Business and Engineering graduates in Latin America. Euromonitor, 2012.
  • Big-name companies and multinationals, such as Convergys, Genpact, IBM, Teleperformance and Hewlett Packard have established Shared Service Centres and Data Centres in Colombia.

Business Opportunities

  • Voice: Telemarketing, Collection, Sales and Customer Service.
  • Back Office: Financial, Accounting, Human Resource, Document Handling and Level 2 Help Desk Business Process Outsourcing.
  • KPO: Outsourcing of Engineering, Telemedicine, R&D&I, Graphic Design, Legal and Medical Transcription Services.
  • Shared Service Centres.
  • Skilled labour: In 2011 there were approximately 520,000 students enrolled in secondary education — upper sixth grade or above. The National Administrative Department of Statistics (Departamento Administrativo Nacional de Estadística, Dane), 2012.
  • More than 103,850 technical and technological graduates between 2001 and 2010: Administration, 86,340; Accounting, 12,744; Economics, 4,773. A total of 14,385 graduates in 2010. A total of 78,398 University graduates in 2010 from courses related to the sector. A total of 613,955 graduates over the last decade: Administrative Services: Administration, 267,698; Accounting, 87,151; Economics, 37,209; Industrial Engineering, 37,209. Business Process Outsourcing Professionals: Physicians, 42,805; Lawyers, 127,811; Engineers, 263,387. Employment Beacon (Observatorio Laboral), 2012.
  • iSpeak: An initiative by the Colombian Government intended to promote the command of the English language in the population.
  • Connectivity: Solid telecommunications infrastructure: One land cable and five underwater cables ensure international connectivity and cloud computing. Multiple telecommunications operators, IT services and technical support.
  • Government support: Digital Living Plan Connectivity Project - Ministry of Information Technologies and Communications (MinTIC); Production Transformation Programme: World-class BPO&O Sector.
  • Geographic location. Same time zone as the United States. Multiple daily flights to and from the principal cities in the hemisphere.

Regions

  • Bogota
  • Medellin
  • Cali
  • Barranquilla
  • Bucaramanga
  • Coffee Region